To place an order on Hello Hippo, simply visit our website, browse our products, and select the ones you wish to purchase. Add them to your cart, then click on the cart icon to review your selection. When you're ready, click on 'Proceed to Checkout' and follow the instructions to enter your shipping and payment information. You will receive a confirmation email once your order is confirmed.

At Hello Hippo, we accept various payment methods to make your shopping experience easier. You can pay for your order by credit card (Visa, MasterCard, American Express), via PayPal, or use secure online payment solutions such as Apple Pay. All payments are processed securely to protect your personal information.

Yes, it is possible to modify or cancel your order after placing it, as long as it has not yet been shipped. To do so, please contact our customer service as soon as possible, providing your order number. We will do our best to accommodate your request. However, once the order has been shipped, modifications or cancellations are no longer possible, but you can still proceed with a return in accordance with our return policy.

Shipping is free for all orders over €39.

Yes, we deliver only within Europe. Delivery times vary depending on the destination country, but generally, your orders are delivered within 5 to 10 business days. A tracking number will be provided after shipment so you can follow your delivery in real time.

To contact our customer service, you can send us an email at: contact@br-trade.fr. Our team is available to answer any questions you may have or assist you with your orders. We are committed to responding to you as quickly as possible.

Yes, we offer gift cards that you can purchase directly on our website to give to your loved ones. As for discount codes, simply subscribe to our newsletter to regularly receive exclusive offers and special discounts.